Cancellation Policy
Last Updated: June 2026
At Gone Textile Market, we strive to process and dispatch orders as quickly as possible. Please review our Cancellation Policy carefully before placing an order.
Order Cancellation by Customer
Customers may request cancellation of an order before it has been processed or dispatched.
Cancellation Before Dispatch
- Orders can be cancelled within 24 hours of placing the order or before shipment, whichever occurs first.
- To request cancellation, please contact us immediately with your order details.
- If the cancellation request is approved before dispatch, a full refund will be issued to the original payment method.
Cancellation After Dispatch
- Once an order has been shipped, it cannot be cancelled.
- Customers may refer to our Refund and Return Policy for information regarding eligible returns and refunds after delivery.
Customized or Made-to-Order Products
Orders for customized, personalized, bulk, or made-to-order textile products cannot be cancelled once production has begun.
Cancellation by Gone Textile Market
Gone Textile Market reserves the right to cancel any order under the following circumstances:
- Product is out of stock or unavailable.
- Pricing or product information errors.
- Payment failure or unsuccessful transaction verification.
- Suspected fraudulent or unauthorized activity.
- Delivery service unavailable for the provided location.
- Circumstances beyond our reasonable control.
In such cases, customers will be notified, and any amount paid will be refunded in full.
Refund for Cancelled Orders
If an order is successfully cancelled:
- Refunds will be processed to the original payment method.
- Refund processing may take up to 7–8 business days, depending on the payment provider or bank.
- Customers will receive a confirmation once the refund has been initiated.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible with your:
- Order Number
- Customer Name
- Contact Number
- Reason for Cancellation
Contact Details
Gone Textile Market
Email: support@gonetextiles.com
Mobile: +91 9421046782
Address: 1346, Bhadravathi Peth, Solapur – 413005, Maharashtra, India
Contact Us
If you have any questions regarding this Cancellation Policy, please contact us using the details provided above.
By placing an order on our website, you agree to the terms outlined in this Cancellation Policy.