Refund and Return Policy
Last Updated: June 2026
Thank you for shopping with Gone Textile Market. We strive to ensure that every customer is satisfied with their purchase. Please read our Refund and Return Policy carefully.
Return Eligibility
Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- The item must be returned in its original packaging.
- The item must be accompanied by proof of purchase, invoice, or order confirmation.
Non-Returnable Items
Returns will not be accepted in the following cases:
- Products that have been used, washed, or altered.
- Products with physical damage caused after delivery.
- Customized or made-to-order products.
- Clearance, promotional, or sale items.
- Gift cards or promotional vouchers.
Return Process
To initiate a return, please contact us with your order details before sending any product back.
Email: support@gonetextiles.com
Please do not send your purchase directly to the manufacturer.
Once your return request is approved, you may ship the product to:
Gone Textile Market
1346, Bhadravathi Peth,
Solapur – 413005
Maharashtra, India
Mobile: +91 9421046782
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved:
- The refund will be processed to your original payment method.
- Refunds are generally credited within 8 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds may take additional time to appear.
- If you have completed the above steps and still have not received your refund, please contact us at:
Email: support@gonetextiles.com
Sale Items
Only regular-priced products are eligible for refunds.
Sale, discounted, promotional, or clearance items are non-refundable.
Exchanges
We only replace products if they are:
- Defective
- Damaged during transit
- Incorrectly delivered
To request an exchange, please contact:
Email: support@gonetextiles.com
Approved exchange items should be sent to:
Gone Textile Market
1346, Bhadrawati Peth,
Solapur – 413005, Maharashtra, India
Replacement products will be dispatched after the returned item has been received and inspected.
Gift Returns
If the product was marked as a gift and shipped directly to you:
- You may receive a gift credit equal to the value of the returned item.
If the gift was not marked as a gift at the time of purchase:
- The refund will be issued to the original purchaser using the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs may be deducted from the refund amount where applicable.
- Shipping times for exchanged products may vary depending on location.
For high-value items, we recommend using:
- A trackable shipping service
- Shipping insurance
Gone Textile Market cannot guarantee receipt of returned items that are lost in transit.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery and provide:
- Order number
- Product photographs
- Description of the issue
We will review the request and arrange a replacement or refund where applicable.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Gone Textile Market
Email: support@gonetextiles.com
Mobile: +91 9421046782
Address: 1346, Bhadravathi Peth, Solapur – 413005, Maharashtra, India
By placing an order on our website, you acknowledge that you have read and agreed to this Refund and Return Policy.